Terms of Service
1. Introduction
1.1 These terms and conditions apply to the use of our website or the purchase of products offered via our website.
1.2 The defined terms and interpretations of these terms and conditions are described in section 26.
2. Acceptance
2.1 You confirm and guarantee that:
(b) you have the authority to enter into a legally binding contract with us; and
(c) you are not prevented by any applicable law or treaty from entering into a legally binding contract with us.
2.2 We reserve the right to request written confirmation of your authority to accept these terms and conditions.
2.3 You confirm and guarantee that you have not
(a) been convicted of any computer-related or internet-related offense; and
(b) previously been denied products or access to the website.
2.4 We reserve the right to deny you access to our website if we deem such denial necessary or appropriate.
2.5 Placing an order means:
(a) your assurance and guarantee that you have read these terms and conditions carefully and in their entirety;
(b) your offer to purchase the order solely in accordance with these terms and conditions;
(c) your agreement that any order confirmation will be based exclusively on these terms and conditions; and
(d) your commitment to us to comply with these Terms and Conditions.
2.6 If you do not agree to these Terms and Conditions, you must not use the Website or purchase any Products.
2.7 You must expressly agree to these Terms and Conditions to:
(a) submit information to or via our website; or
(b) purchase a product.
2.8 By visiting our website, purchasing products or agreeing to these terms and conditions:
(a) you also agree to our privacy policy; and
(b) you agree to and consent to be bound by our acceptable use policy (see section 12 below for further details).
2.9 We recommend that you print a copy of these terms and conditions for future reference.
2.10 If you do not accept these terms and conditions, you may not place an order or communicate with us.
3. Personal use
You confirm that you will use the website to purchase products exclusively for your own personal, non-commercial use as the principal, and not as a representative or on behalf of any other person.
4. Prices
4.3 We will do our best to ensure that all details, descriptions and prices of products displayed on our website are correct. However, there may be instances where errors may occur. If we discover that a pricing error has occurred, we will notify you as soon as possible and give you the option to confirm your order at the correct price or cancel your order. If we are unable to contact you or receive no response from you, the order will be treated as cancelled, and you will receive a full refund. If you choose to reconfirm your order, we will arrange for delivery of your order and charge or refund you the amounts specified in the notice we send to you shortly after we receive your order confirmation, using the same payment method and payment method you used when you placed your order.
4.4 We are not obliged to fulfill an order if the price stated on the website is incorrect (even after you have received an order confirmation).
4.5 Prices may be changed from time to time. However, such changes will not affect an order for which an order confirmation has been sent.
5. Placing an order
5.1 Once you have placed an order, all orders are subject to stock availability. If we have sufficient stock to fulfill your order, you will receive an order confirmation which will be deemed to be our confirmation of receipt of your order. In the event of delivery problems or stock not being available to fulfill your order, we will inform you by e-mail and refund any payments made for the order.
5.2 A contract is only concluded if we have sent you an order confirmation, and only for the product or products listed in the order confirmation. These terms and conditions form an integral part of the contract and are incorporated to the exclusion of all other terms and conditions.
5.3 If your order consists of more than one product, the products may be delivered to you in separate deliveries at separate times.
5.4 We reserve the right to remove products from the website at any time. We also reserve the right to edit or remove material or content from the Website. We are not liable to you or any third party for the removal of products from our website or for the editing or deletion of material or content from our website.
5.5 We reserve the right to refuse or reject an order you have placed at any time (even after we have sent an order confirmation). We shall not be liable to you or any third party for the cancellation or rejection of an order.
5.6 If we cancel your order after we have received payment (and even after we have sent an order confirmation), the payment for the order will be refunded to you in full.
6. Payment
6.1 You can pay for the products using one of the payment intermediaries listed on our website.
6.2 You can also pay for all or part of your order by using a promotional voucher that we make available to you. Promotional vouchers can only be redeemed online at the checkout.
6.3 We may use payment intermediaries to carry out payments between you and us. You agree that we may send documents and information about you to these payment intermediaries, including documents and information containing your personal data.
6.4 We are not a regulated payment intermediary or money service provider, and we are not responsible for payment errors or problems caused by payment intermediaries.
6.5 It is your responsibility to provide complete and accurate information during the payment process, and all payments must be made with your own funds. By placing an order, you confirm that:
(a) the payment method used for payment is your own;
(b) you are the rightful holder of the promotional voucher, where applicable; and
(c) you have sufficient funds or credit capacity to pay for the order in question.
6.6 We are not responsible for the unauthorized use of your credit, debit or prepaid cards by third parties, even if these cards have been reported stolen. We have the right to inform all relevant authorities (including credit reference agencies) of any fraudulent payments or other illegal activity.
6.7 You shall not:
(a) make or attempt to make chargebacks in connection with payments you have made for products; or
(b) reverse any payments you have made in connection with products.
6.8 You shall indemnify us and keep us fully indemnified against any chargeback or reversal of any payment made by you and against any loss, cost, liability or expense which we may incur as a result of or in connection with such chargeback or reversal.
7. Delivery
7.1 We will attempt to deliver your order to the delivery address provided at the time of ordering.
7.2 When you check out your order, we will indicate an estimated delivery date.
7.3 We may notify you if we are unable to meet the estimated delivery date, but we will not be liable to you for any loss, liability, cost, damage, charge or expense arising from any delay in delivery, to the extent permitted by law.
7.4 We may not be able to deliver products to certain locations. If this is the case, we will inform you and arrange to cancel and refund the order or deliver the order to an alternative delivery address confirmed by you.
7.5 All risk for the product passes to you upon delivery to the delivery address, unless delivery is delayed due to a breach by you of your obligations under these terms and conditions. The risk passes at the time when delivery would have taken place if you had not breached the law.
7.6 If you are unable to accept delivery or collection of your order, we may leave a card giving you instructions for redelivery or collection by the carrier.
7.7 If delivery or collection is delayed due to your unreasonable refusal to accept delivery, or if you fail to accept delivery or collect your order from the carrier, we may charge you for any fees and other costs we may reasonably incur in returning the order to the sender, without prejudice to any other rights or remedies we may have.
8. Cancellation or modification of orders
8.1 Once you have placed an order on our website, you can cancel or change it by sending us an email.
8.2 As we work with a fully automated system, orders are triggered immediately after they are sent. As a result, we are unfortunately unable to interrupt the shipping process until delivery, so a refund before receipt of the goods is only possible up to 24 hours after the order is placed.
9. Defective products
9.1 You acknowledge that the products are standard products and are not tailor-made to meet your specific requirements.
9.2 All product descriptions, information and materials on the website are provided "as is" without any express or implied warranty or other representation.
9.3 Illustrations of products may differ slightly from the actual product you receive.
9.4 If the product you receive is defective, you can send us an email informing us of the product to be returned and attach a photograph of the defective product.
9.5 You may return the product to us in accordance with section 10.
9.6 We will inspect the product as soon as we receive it. Our processing time will depend on your order.
9.7 We will notify you by email if we are satisfied that the product is defective.
9.8 Our sole obligation to you in respect of defective products is either (at our sole discretion):
(a) replace the product and pay the costs of delivery of the products to the delivery address, in which case you must return the defective product to us and we will deliver a replacement product to you at the delivery address; or
(b) pay you an amount equal to the price of the product and the cost of returning the defective product to us. We will pay you this amount by paying to the account from which we received payment, and using the same payment method.
9.9 If we determine that the product is not defective, we may, at our sole discretion, decide not to refund the purchase price of the product to you and we may require you to pay any reasonable service fees and deduct them from the payment method used for the order. We shall not be liable to you for any loss, liability, cost, damage, charge or expense arising out of this clause to the fullest extent permitted by law.
10. Returns and refunds
10.1 Our returns policy forms an integral part of these terms and conditions, and it is on the basis of these that you may access and use our website.
10.2 If you are not completely satisfied with your order, you can send us an email informing us of the product to be returned and send it back to us. The right of withdrawal is 30 days from the date on which you, or a third party who is not the carrier and who is designated by you, took over or took possession of the last product.
10.3 The cost of returning the goods is the responsibility of the customer and must be paid by the customer.
10.4 We must have received the product before the customer can claim a refund. We will check the returned product upon arrival.
10.5 You must ensure that the product is sent to us in the same condition as when you received it and that it is properly packaged. The product must be unused, the product labels must not have been tampered with and the product must be in its original packaging. If a product is returned to us in an unsuitable condition, we reserve the right not to accept the return of the product.
10.6 Our processing time for returns depends on your order.
10.7 If we are satisfied with the condition of the product you return, we will send you an email approving the return. A refund will be issued immediately to the payment method used for the order, after we have sent you notice of approval of the return.
10.8 The right of withdrawal is completed when we have received the physical goods.
11. Vouchers
11.1 You can use our promotional vouchers or discounts when paying for products on the Website.
11.2 To use a voucher or apply a discount, the voucher or discount code must be entered on the payment page for our order.
11.3 Once the voucher or discount code has been entered and applied, the voucher or discount will be included in the total amount of your order at checkout.
12.4 You may only validate or use one promotional voucher or discount per order.
11.5 The credit from a promotional voucher does not accrue interest and has no cash value.
11.6 If the credit on a promotional voucher is not sufficient for your order, you can pay the difference using a separate payment method available on the website.
11.7 If you use a promotional voucher for an order that has been returned, the value of the promotional voucher will not be refunded. However, if you have paid for part of the order with a separate payment method, that part may be refunded.
12 Permitted use
12.1 You may not ("Prohibited Acts"):
(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction or data harvesting) on or in relation to our website without our express written consent;
(e) access or otherwise interact with our website using any robot, spider or other automated means;
(f) violate the directives set out in the robots.txt file for our website;
(g) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing or direct mailing);
(h) use the data collected by our website to contact individuals, companies or other persons or entities;
(i) use or direct the website to interact with any device unless you are expressly authorized to do so;
(j) directly or indirectly use the Website infrastructure to initiate, propagate, participate in, direct or attempt any attacks, whether by hacking or by sending network messages that are bandwidth-intensive, malicious or potentially harmful to any device, whether owned by us or not;
(k) copy, publish, modify, translate, decompile, disassemble, reverse engineer or otherwise attempt to derive or gain access to the structure or source code of the website (whether for the purpose of creating derivative works from the source code or otherwise);
(l) use or access the website for the purpose of creating a similar or competing product or service or providing a comparative or benchmark study or analysis of the website's features or functionality to any third party;
(m) sell, assign, sublicense, transfer, distribute or lease your access to the website;
(o) make the website available to any third party through a private computer network;
(p) edit or otherwise modify any content or any paper or digital copy of any materials printed off or copied from our website in any way;
(q) use the Website in any way that is prohibited by any law or regulation applicable to the use of the Website; or
(r) make any unauthorized inquiries or place any unauthorized orders; or
(s) place any speculative, false or fraudulent orders.
12.2 You acknowledge that you will be liable to us for any damage, loss, liability, cost or expense suffered or incurred by us as a result of or in connection with any Prohibited Act committed or authorized by you.
12.3 You undertake to notify us as soon as reasonably practicable after becoming aware of any person engaging in any Prohibited Activity. You shall provide us with reasonable assistance in any investigation we may conduct based on information provided by you in this regard.
12.4 You must ensure that all information you provide to us through our website, or in connection with our website or the products:
(a) is true, accurate, current and complete and not misleading;
(b) complies with all applicable laws and regulations; and
(c) does not infringe the privacy, data protection, confidentiality or intellectual property rights or other rights of any person; and
(d) is not offensive, abusive, pornographic, defamatory, unreliable, misleading, illegal or otherwise objectionable.
12.5 You shall promptly provide us with any documents or other information we may request to verify your identity. You shall promptly update all information you provide to us, so that all information you provide to us is at all times complete and accurate.
12.6 You must comply with all applicable laws relating to your use of the website, and it is your sole responsibility to ensure that you do so, whether based on your country of residence, the location from which you access the website or otherwise.
12.7 Please email us if you become aware of any material or activity on our website that is inconsistent with these terms and conditions.
13 Links to the website
13.1 Links from our website to other websites and resources provided by third parties are provided for your information only. Links from our website to other websites and resources should not be interpreted as a recommendation or endorsement by us of those linked websites or resources or the information you obtain from them.
13.2 You acknowledge and agree that we have no right to or control over the content of other websites and resources linked to or referred to on our website.
13.3 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
13.4 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
13.5 You must not establish a link to our website in any website that is not owned by you.
13.6 Our website must not be framed on any other site, nor may you create a link to any part of our website other than the home page.
13.7 We reserve the right to withdraw linking permission without notice.
13.8 The website in which you are linking must comply in all respects with the content standards set out in our acceptable use policy (see section 12 above).
13.9 Please contact us for prior approval of any link to our website that does not comply with this section 13.
14 Intellectual Property Rights
14.1 The code, structure and organization of the website are protected by intellectual property rights.
14.2 We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
14.3 You may only use the website and all its content for your own personal, non-commercial use and in accordance with these terms and conditions. The content of the website includes content related to products.
14.4 You undertake to inform us of any suspected infringement of our intellectual property rights.
14.5 You may not use our trademarks without our prior written consent, unless they form part of material you are using (and reproducing accurately) in accordance with section 13.
15 Data Privacy
15.1 Our privacy policy forms an integral part of these terms and conditions, and it is on the basis of these that you may access and use our website.
15.2 We use cookies on our website. We also use cookies to track how our customers prefer to use our website. By accepting these terms and conditions, you also consent to our use of cookies for this purpose. For more information about cookies, please see our privacy policy.
15.3 If you provide us with your personal data, we will from time to time process such personal data in accordance with your instructions, and we will take appropriate security measures to protect such personal data against unauthorized and unlawful processing and against accidental loss, destruction or damage.
15.4 Unless specific security measures are appropriate or otherwise agreed in writing, information and documents generated in connection with the sale of the products may be shared between us, and in particular, such information and documents may be available in electronic form to our employees, officers, consultants or agents.
16. Viruses
16.1 We do not guarantee that our website will be secure or free from bugs or viruses.
16.2 You are responsible for configuring your information technology, computer programs and platform to access our website. You should use your own virus protection software.
16.3 You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.
16.4 You must not attempt to gain unauthorized access to our website, the server on which our website is stored or any server, computer or database connected to our website.
16.5 You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack.
16.6 If we believe that you have breached the provisions of this section 16, your right to use our website will cease immediately. We may report any such breach to the relevant law enforcement authorities and will do so if required by applicable law.
17 Liability
17.1 Subject to section 17.13, we will not be liable, to the extent permitted by law, and assume no liability for any loss that you or others may suffer as a result of:
(a) third-party content or user content;
(b) our Content, and in particular the accuracy, completeness or timeliness of our Content;
(c) the products, and in particular the quality, images, description or specifications, conformity with description and fitness for a particular purpose of the products;
(d) reliance on any information contained in these terms and conditions or on our website, or on any functionality provided in these terms and conditions or on our website;
(e) inability to access the website or any part of it, or that access is at any time interrupted or partial or operates with errors; and
(f) any failure or delay in the performance of our obligations, whether or not we notify you, if and to the extent that the failure or delay is due to any circumstance beyond our reasonable control, which includes telecommunications failures, power outages, acts of terrorism, fuel strikes, bad weather, computer failures, supplier delivery failures, labor disputes and absence of personnel due to illness or injury, and the time for performance of any obligation whose performance is so affected shall be extended accordingly.
17.2 We shall not be liable to you (whether in contract, tort (including negligence), breach of statutory duty or otherwise) for any loss of profit, business opportunity, goodwill, savings or benefits or for any form of indirect, special or consequential loss or damage, even if such loss or damage was reasonably foreseeable or the relevant party was aware of the possibility of such loss or damage arising.
17.3 Our liability arising directly or indirectly from these terms and conditions (including your purchase of products from us under these terms and conditions), or which is not otherwise expressly excluded under these terms and conditions, shall be limited and capped at the greater of USD 1,000 or a multiple of five times the price you have paid for the products giving rise to the liability. The amount of such limitation of liability shall be reduced by the amount of any unpaid amounts owed by you to us.
17.4 Any claim by a party for breach of contract, tort (including negligence), breach of statutory duty or otherwise arising out of or in connection with these terms and conditions must be brought within one year of the act or omission alleged to have caused the loss or expense.
17.5 Except to the extent that claims cannot be excluded or limited by law, no claim arising out of or in connection with these terms and conditions may be brought by you personally against any of our employees, officers, consultants or other agents involved in the performance of the relevant obligations.
17.6 All representations or warranties, whether contractual or otherwise, and all warranties, conditions, terms, undertakings and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise (including implied undertakings of satisfactory quality, conformity with description and fitness for purpose) are excluded to the fullest extent permitted by law.
17.7 A claim can only be made against us (including our employees, officers or consultants) for an act or omission. An act or omission includes a series of related acts or omissions, the same act or omission in a series of related matters or similar acts or omissions in a series of related matters, and includes all claims arising from one matter.
17.8 The limitations in this section 17 apply to our aggregate liability to you (including any other third party to whom we are liable, with or without our consent) in respect of any claim, and you and all such other persons may collectively be the subject of only one claim from us in respect of the same damage.
17.9 Where a limitation of liability applies regardless of the amount, the limitation applies to the entire provision of services or delivery of products by us, and there are no separate aggregate limits of liability applicable to you, each company in the group to which you belong, and all persons designated by a group user.
17.10 If we are jointly and severally liable to you with another party, we are only obliged to pay you the proportion which is reasonably attributable to our fault. We are not obliged to pay you the proportion which is attributable to the fault of another party for which that other party would otherwise be liable.
17.11 Any liability we may have to you will be reduced by the proportion for which another party would have been liable if either:
(a) you have also brought a case or made a claim against that other party; or
(b) we have brought a case or made a claim against that other party under the Civil Liability (Contribution) Ordinance or similar legislation in another relevant jurisdiction.
17.12 In determining whether other parties are liable to you, no account shall be taken of the fact that you are unable to pursue a remedy against another party because proceedings against that party are time-barred, that party lacks capacity, that party relies on exclusions or limitations of liability or that other party no longer exists.
17.13 The disclaimers and limitations of liability in these terms and conditions do not affect our liability:
(a) for death or personal injury resulting from our negligence;
(b) for fraud or reckless disregard of professional duty;
(c) for any other liability that cannot be excluded or limited in the jurisdiction to which a relevant claim is subject, including any limitations on our right to limit our liability; and
(d) in any other case, to limit our liability to less than the minimum amount required in the circumstances under any other law or regulation applicable to the claim, in which case such minimum amount shall be deemed to be a substitute for the amount that would otherwise apply.
17.14 These provisions are an exhaustive list of the remedies available to each party or a third party against either party under or in connection with these terms and conditions.
18. Indemnity
18.1 You shall hold the Indemnified Parties fully harmless, on demand, against all claims, costs and losses of any kind that the Indemnified Parties suffer or may suffer as a result of or in connection with
(a) any material breach by you of the provisions of these Terms and Conditions;
(b) fraud, negligence, misconduct or reckless disregard of your obligations under these Terms and Conditions; and
(c) your use of our website.
18.2 We shall be entitled to recover all costs reasonably incurred by us in connection with an indemnifiable claim, and all such costs shall be paid on demand.
19. force majeure event
19.1 If a force majeure event lasts for more than one week, we may immediately terminate the terms and conditions by written notice and without any liability other than a refund for the product you have already paid for and which has not been delivered.
19.2 We reserve the right to exercise absolute discretion as to the solution to be implemented in the event of a force majeure event in order to fulfill our obligations under these terms and conditions.
20. Changes
20.1 We may change these terms and conditions from time to time. We will notify you in advance of any material changes that we believe may be to your detriment. We will notify you of any changes to these terms and conditions. The current terms and conditions apply to your use of our website and all products offered through our website.
20.2 If you do not agree to the amended terms and conditions, you must stop using our website or purchasing our products.
20.3 If you have given your express consent to these terms and conditions, we will ask you for your express consent to any revision of these terms and conditions before your first purchase of products after the change takes effect. If you do not give your express consent and acceptance of the revised terms and conditions within the time period we have specified to you, you must stop using the website or purchasing our products.
21. Your breach
21.1 Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, or if we reasonably suspect that you have breached these Terms and Conditions in any way, we may
(a) send you one or more formal warnings;
(b) temporarily block your access to our website;
(c) suspend the processing of any order;
(d) refuse to accept payment from you;
(e) permanently deny you access to our website;
(f) block access to our website from computers using your IP address;
(g) contact any or all of your internet service providers and request that they block your access to our website; or
(h) take legal action against you, whether for breach of contract or otherwise.
21.2 If we suspend, prohibit or block your access to our website or any part of our website, you must not take any action to circumvent such suspension, prohibition or blocking.
22 Termination and suspension
22.1 You may stop using the website at any time.
22.2 We may suspend the provision of the website at any time, with or without cause and with or without notice.
22.3 Without prejudice to clause 22.2, we may suspend or terminate your access to the Website if your use of the Website is likely to give rise to, or is at risk of giving rise to, legal liability of any kind or is likely to interfere with others' use of the Website.
22.4 If we suspend or terminate your access to the Website, we will try to notify you in advance. However, we may, at our sole discretion, suspend or terminate your access to the Website immediately and without notice.
22.5 We do not guarantee that our website will always be available or that it will be available without interruption. We may stop, suspend, withdraw or restrict the availability of all or any part of our website for business or operational reasons. We will do our utmost to notify you of any such suspension or withdrawal. In the event of termination, suspension, withdrawal or modification of the website, you will not be entitled to any compensation or other payment.
23 Effect of termination
23.1 Termination of these terms and conditions immediately terminates any obligation to provide customer service.
23.2 Under no circumstances will you be entitled to compensation from us for any loss of rights, loss of goodwill or any other loss resulting from the termination of these terms and conditions for any reason.
23.3 Termination of these terms and conditions shall not affect any other rights that have already accrued and shall not affect any provisions of these terms and conditions that, in accordance with their terms, apply or shall come into force thereafter. Clause 17 (Liability) and 18 (Indemnity) shall also survive the termination of these terms and conditions.
24 General provisions
24.1 You may not assign any of your rights under these terms and conditions.
24.2 The rights, powers and remedies provided in these terms and conditions are (except as expressly stated) cumulative and not exclusive of any rights, powers and remedies provided by law or otherwise.
24.3 We subcontract the hosting of the website to a third party.
24.4 If the validity or enforceability of any provision of these terms and conditions is in any way limited by applicable law, that provision will be valid and enforceable to the maximum extent permitted by law. The invalidity or unenforceability of any such provision shall not affect the validity or enforceability of the remaining provisions.
24.5 No failure to exercise, or delay in exercising, any right, power or remedy provided under these terms and conditions or by law shall constitute a waiver of that right, power or remedy. If we waive a breach of any provision of these terms and conditions, it shall not be deemed a waiver of any subsequent breach of that provision or a waiver of a breach of any other provision.
24.6 The exercise of the parties' rights under these Terms and Conditions is not subject to the consent of any third party.
24.7 These Terms and Conditions are for the benefit of us and you, and are not intended to benefit or be enforceable by any third party.
25 Governing Law
25.1 These terms and conditions, their subject matter and their formation (and any non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Hong Kong.
25.2 Any dispute, controversy, difference or claim (including non-contractual disputes or claims) arising out of or relating to these terms and conditions, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The law of this arbitration clause shall be Hong Kong law. The seat of arbitration shall be Hong Kong. The number of arbitrators shall be one. The arbitration proceedings shall be conducted in English.
26 Interpretation
26.1 In these terms and conditions: "Contract" means your order for one or more products in accordance with these terms and conditions, which we accept in accordance with clause 4.3;
"Customer" means any natural person who places an order on the website;
"Delivery Address" means the delivery address as stated in the relevant order;
"Estimated Delivery Date" means the date on which an order is expected to be delivered;
"Force Majeure Event" means any event or circumstance which prevents or delays us from performing an obligation under these terms and conditions and which is beyond our control, arising from a cause beyond our reasonable control and not attributable to our failure to exercise all due care to prevent such failure or delay, and includes war or risk of war, acts of God, natural or nuclear disaster, riot or civil commotion; pandemics, acts of terrorism, malicious damage, fire or flood, compliance with any new law or order of a governmental or judicial authority, closure of airports or ports, or commercial dispute having no connection with the party affected by the event or situation causing the work to be stopped or reduced;
"Indemnified Parties" means us, any of our affiliates and their respective officers, employees, contractors and agents.
"Intellectual Property Rights" means all intellectual property rights, including patents, trademarks, design rights, copyrights, database rights, trade secrets and all rights of a similar nature;
"Order" means the order you place via our website to purchase one or more products from us;
"Order Confirmation" means the email we send to you to confirm your order in accordance with clause 4.3 above;
"Payment Intermediary" means any third-party payment processor used by us;
"Product" means a product offered on our website;
"Website" means the website;
"Website Infrastructure" means all of our systems (including code) that enable, provide or describe the Website;
26.2 References to "clauses" are to the clauses of these terms and conditions.
26.3 Headings are for convenience only and shall not affect the construction or structure of these Terms and Conditions.
26.4 Words in the singular shall include the plural and vice versa. Words importing a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership.
Please email us if you have any questions or concerns about these terms and conditions, the website or the products.
Address:
E-Mail: support@annejohansen.com
Customer Service:
Monday to Friday 8:00 AM to 6:00 PM
Saturday and Sunday from 10:00 AM to 4:00 PM